RAMIREZ, Carolina; DIOSES, Javier; JARA, Gonzalo. Implementing a Process Mining Framework to Improve Customer Experience. Journal of Telecommunications and the Digital Economy, [S. l.], v. 13, n. 4, p. 127–147, 2025. DOI: 10.18080/jtde.v13n4.1281. Disponível em: https://jtde.telsoc.org/index.php/jtde/article/view/1281. Acesso em: 29 dec. 2025.