SAKLANI, S.; KALA, D. Perception of Gen Z Customers towards Chatbots as Service Agents: A Qualitative Study in the Indian Context. Journal of Telecommunications and the Digital Economy, [S. l.], v. 12, n. 1, p. 356–376, 2024. DOI: 10.18080/jtde.v12n1.781. Disponível em: https://jtde.telsoc.org/index.php/jtde/article/view/781. Acesso em: 27 nov. 2024.